Effective Date: September 2025 | Last Updated: September 2025

Welcome to Hridayam Multispeciality Hospital (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and facilities. By accessing our website or utilizing our healthcare services, you agree to be bound by these Terms.

 

Acceptance of Terms

By visiting our website at www.hridayamhospital.com or using our medical services, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services.

 

Medical Services and Treatment

Patient Responsibilities: Patients are required to provide accurate and complete medical history, current medications, allergies, and other relevant health information. Failure to disclose critical medical information may affect treatment outcomes and safety.

Treatment Consent: All medical procedures, treatments, and interventions require informed consent from the patient or authorized representative. Emergency situations may require immediate treatment without prior consent as per medical protocols.

Appointment Scheduling: Appointments must be scheduled in advance through our reception desk or online portal. Cancellations should be made at least 24 hours prior to the scheduled appointment to avoid cancellation charges.

Payment Terms: All medical services must be paid according to our billing policies. We accept cash, credit cards, debit cards, and approved insurance plans. Outstanding balances may incur interest charges as per our billing terms.

 

Website Usage

Permitted Use: Our website is intended for informational purposes about our hospital services, facilities, and healthcare information. Users may not use the website for any unlawful purpose or in violation of these Terms.

Prohibited Activities: Users are prohibited from :

 

• • Attempting to gain unauthorized access to our systems

 

• • Transmitting viruses, malware, or harmful code

 

• • Using automated systems to scrape or harvest website content

 

• • Posting inappropriate, offensive, or defamatory content

 

• • Violating any applicable laws or regulations

Intellectual Property: All content on our website, including text, images, logos, medical information, and design elements, is protected by copyright and intellectual property laws. Unauthorized reproduction or distribution is prohibited.

 

Patient Rights and Responsibilities

Patient Rights: All patients have the right to :

 

• • Receive quality healthcare services without discrimination

 

• • Access their medical records and treatment information

 

• • Privacy and confidentiality of medical information

 

• • Participate in treatment decisions and care planning

 

• • Receive clear information about treatment costs and procedures

 

• • File complaints or grievances about care received

Patient Responsibilities: Patients are expected to :

 

• • Treat hospital staff and other patients with respect

 

• • Follow hospital policies and safety protocols

 

• • Provide accurate insurance and billing information

 

• • Comply with prescribed treatments and follow-up care

 

• • Report any concerns or adverse reactions promptly

 

Limitation of Liability

Hridayam Multispeciality Hospital provides healthcare services using reasonable medical standards and practices. However, we cannot guarantee specific treatment outcomes or results. Our liability is limited to the extent permitted by law, and we are not responsible for :

 

• • Complications arising from pre-existing medical conditions

 

• • Patient non-compliance with treatment recommendations

 

• • Acts of nature, emergencies, or circumstances beyond our control

 

• • Third-party services or equipment malfunctions

 

Privacy and Confidentiality

Patient medical information is protected according to healthcare privacy regulations and our Privacy Policy. We maintain strict confidentiality of all patient records and personal information. Medical information may only be shared with authorized healthcare providers, insurance companies, or as required by law.

 

Emergency Services

Our emergency department operates 24/7 for medical emergencies. Emergency treatment will be provided regardless of ability to pay, with billing handled subsequently. Non-emergency cases may experience longer wait times during peak hours.

 

Insurance and Billing

We accept most major insurance plans and will verify coverage prior to treatment when possible. Patients are responsible for understanding their insurance benefits, deductibles, and co-payment requirements. Uninsured patients may be eligible for payment plans or financial assistance programs.

 

Discharge and Follow-up Care

Patients will receive discharge instructions detailing post-treatment care, medications, and follow-up appointments. Compliance with discharge instructions is essential for recovery and healing. Follow-up appointments should be scheduled as recommended by the treating physician.

 

Complaints and Grievances

We welcome feedback and take all patient concerns seriously. Complaints can be submitted through:

 

• • Patient Relations Department

 

• • Hospital administration office

 

• • Written complaints to hospital management

 

• • Online feedback forms on our website

All complaints will be investigated promptly and resolved according to hospital policies.

 

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Continued use of our services after modifications constitutes acceptance of the updated terms.

 

Governing Law

These Terms and Conditions are governed by the laws of India and the state of Maharashtra. Any disputes arising from these terms will be resolved through the appropriate legal channels in Nashik jurisdiction.

 

Contact Information

For questions regarding these Terms and Conditions, please contact:

Hridayam Multispeciality Hospital
Email: hrudayam23mh@gmail.com
Phone: 9854-210-555
Address: 2nd floor office, Mayur Plaza, Above Den Cable Network, Opp.Kanda Batata Bhavan, Vadala Naka, Dwarka, Nashik, Maharashtra 422 001