Effective Date: September 2025 | Last Updated: September 2025

Hridayam Multispeciality Hospital (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided when visiting our website or interacting with our services.

Information We Collect

We may collect the following types of information :

Personal Information: Name, contact number, email address, address, date of birth, and other details provided through forms, registrations, or appointments.

Health Information: Medical history, treatment details, diagnostic reports, clinical records, health conditions, and other health-related information shared with us during consultations or treatments.

Technical Information: IP address, browser type, device information, location data, and cookies to enhance user experience and website functionality.

Emergency Contact Information: Details of relatives, guardians, or emergency contacts provided for medical emergencies.

How We Use Your Information

We use personal information to :

• • Provide healthcare services and manage appointments

• • Maintain comprehensive medical records for continuity of care

• • Respond to inquiries, feedback, and medical consultations

• • Improve our website, services, and patient experience

• • Comply with legal obligations and regulatory requirements

• • Process insurance claims and billing procedures

• • Conduct follow-up care and treatment reminders

Sharing Your Information

We do not sell, trade, or rent personal information to third parties. However, we may share information with :

• • Authorized healthcare professionals involved in treatment care

• • Laboratory services and diagnostic centers for medical testing

• • Insurance companies for claim processing and verification

• • Service providers assisting in hospital operations (hosting, analytics, billing systems)

• • Government authorities and regulatory bodies when required by law

• • Emergency contacts during medical emergencies

Security of Your Information

We implement industry-standard security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data storage, secure network connections, and restricted access to patient records by authorized personnel only. However, no method of transmission over the internet is 100% secure.

Your Rights

Patients have the right to :

• • Access and review personal medical information

• • Request correction of inaccurate or incomplete information

• • Request deletion of data, subject to legal and medical record retention requirements

• • Withdraw consent for non-essential communications

• • Receive copies of medical records upon written request

Cookies and Website Usage

Our website uses cookies to improve functionality and user experience. Cookies help us remember preferences, analyze website traffic, and provide personalized content. Website visitors can control or disable cookies through browser settings, though this may impact certain website features.

Third-Party Links

Our website may contain links to third-party websites including insurance portals, pharmaceutical companies, or medical equipment providers. We are not responsible for the privacy practices or content of these external sites.

Medical Record Retention

Medical records and health information will be retained according to legal requirements and medical practice standards. Patient records are maintained for the duration required by healthcare regulations and may be kept longer for continuity of care purposes.

Contact Information

For questions regarding this Privacy Policy or data handling practices, please contact:

Hridayam Multispeciality Hospital
Email: hrudayam23mh@gmail.com
Phone: 9854-210-555
Address: 2nd floor office, Mayur Plaza, Above Den Cable Network, Opp.Kanda Batata Bhavan, Vadala Naka, Dwarka, Nashik, Maharashtra 422 001

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. Continued use of our services after policy updates constitutes acceptance of the revised terms.